You may need to do a restart or and or update your settings. Recent iOS upgrades have had problems playing and downloading course content even though you can still play and download the free audios. See this post in the Apple Support. You may need to see an Apple tech person for help with this.
The sessions are time gated. When you sign up for a series (Free, Basic, Relationship,,, etc) you don't get all the lessons at once. The lessons arrive at intervals between 1 and 2 weeks apart depending on which series. This is so you have time to put into action and practice the exercises. Just listening will help, but it is by practicing the exercises that you will see real change.
The membership software has security features. One of them is to prevent you from sharing your username and password account info with other people. If you do this the software can tell and will lock down your account. If your account has been locked and you want it unlocked email admin@ this website and let them know what is going on. Your situation will be reviewed. contact admin. INCLUDE YOUR USENAME IN YOUR EMAIL.
You can make changes to your email address and other parts of your account in the Profile area of your Membership Subscription Mgmt. First log into your membership account and then click on the "change password/Profile" link in the upper right corner.
Not Sure If You Should Have Received a Session Yet
Session Two arrives 7 days after signing up for Free Sessions
All other Free and Basic Series sessions arrive at two weeks intervals.
The Advanced Series Sessions arrive 10 days apart.
The Relationship Course sessions arrive 7 days apart.
You can check what day you signed up by going to Subscription Mgmt.
Save a download on my computer but it plays rather than downloads
This might be happening because of your particular setup: whether you are using a Mac or a PC, which operating system you have, or your browser. Generally, left-clicking will play the file. Right-clicking should display a list of options, including "Save Target As…" or "Save Link As…". Selecting these options should allow you to save the file to your computer instead of playing it.
From there you can check the uncheck the box that says "Unsubscribe" You can also get to this page by logging into your account and going to the Account Managment Page. In the upper right side there will be a link to edit your profile.
The time gating of assignments gives you an opportunity to put into practice one little change at a time. The integration of material is important. If given the opportunity to listen to all the sessions most people would do so in a short time and not take any actions. They would turn this process into an intellectual knowledge gathering experience. That's not enough to make change in beliefs, emotions, and behaviors. To make changes you've got to integrate these changes in your life through awareness, action and activity. The days between sessions allow for action on the exercises and integration.